Housing management

Training and support solutions for Housing Associations

We have helped many organisations to deliver training and change programs against applications such as Capita Housing, Northgate Housing, Capita OpenHousing, Orchard systems and MIS Active. You may be :-

• Planning a system upgrade or change.  How will you train your end users and give them the confidence and ongoing support that they need ?
• Suffering from data quality problems.  Duplicate records, incorrect process and simple user error will create significant cost and problems and impact your service levels. Would you like a simple way to improve this ? 

We have worked with many leading Housing Associations and Local Authorities to ensure that users are competent and supported in the live application, and that "best business practice" is being followed. We work alongside your process experts to deliver :-

• Systems training to support a new deployment or upgrade.
• User guides and documentation at a keystroke.
• In-application support to deliver "virtual floorwalker" support and reliable process change updates.

Importantly, training is targeted on job role and skills needs ensuring that your teams are trained in a time and cost efficient manner. Succession planning is also included providing the required additional training for the new role automatically.

We have recently worked with AmicusHorizon, The Peabody Trust, Notting Hill Housing Association, Hanover Housing Association, Islington, SBAB, Magna Housing Group, London Borough of Barking and Dagenham, Oxford Citizens Housing Association and Tower Hamlets.

Please contact us to see if we can help you or download our housing infopack.