NHS

Training and support solutions for Healthcare

We have helped many organisations to deliver training and change programs against many healthcare applications such as Cerner Millenium, iSoft Lorenzo, RiO and Realtime Bed Management. You may be :-

• Planning a system upgrade or change.  How will you train your end users and give them the confidence and ongoing support that they need ?
• Suffering from data quality problems.  Duplicate records, incorrect process and simple user error will create significant cost and problems and impact your service levels. Would you like a simple way to improve this ? 

We have worked with many leading organisations including Addenbrookes, Moorfields Eye Hospital and Hammersmith and Fulham PCT to ensure that users are competent and supported in the live application, and that "best business practice" is being followed. We work alongside your process experts to deliver :-

• Systems training to support a new deployment or upgrade.
• User guides and documentation at a keystroke.
• In-application support to deliver "virtual floorwalker" support and reliable process change updates.

At the world famous Moorfields Eye Hospital, ensuring that all staff were competent on the upgraded Patient Administration System (PAS) was seen as vital to delivering the highest levels of patient care.

Importantly, training is targeted on job role and skills needs ensuring that your teams are trained in a time and cost efficient manner. Succession planning is also included providing the required additional training for the new role automatically. This combined with the integral management system means the progress of all students can be tracked and reported against their individual development plan based upon the mandatory training for the PAS software.

The return on investment doesn’t stop with the Patient Administration System however, because EnlightKS’ solution is system-independent, it can be used to support multiple system roll-outs and upgrades across the Foundation Trust.   Please contact us to see if we can help you or download our infopack.