End user competence results in peace of mind for the Arts Council

When the Arts Council rolled out a new Oracle system for grant processing and contact management, end user training and performance support in the live environment were viewed as major challenges.

We worked with the Arts Council to deliver a solution that ensured users were competent in the new system prior to launch and provided continued support in the live environment to ensure continued best practice.
Full case study: 
application/pdf icon0905 Arts Council.pdf