When the Arts Council rolled out a new Oracle system for grant processing and contact management, end user training and performance support in the live environment were viewed as major challenges.
Our business change solution helped Moorfields Eye Hospital ensure that all staff were competent in the use of the newly introduced Patient Administration System, based upon individual roles and functions.
How the EnlightKS solutions was used to successfully deliver a measured, role specific training program delivered against tight time and cost constraints.
Flexible delivery and the need to minimise the impact on their partners’ time led St James’s Place to adopt EnlightKS’ business change solution when they introduced their Swift back-office application.
Regulations and business practice are changing all the time, but with KShelper Airmiles don’t need to arrange fresh training sessions each time. KShelper ensures that operators are mandatorily informed of any system or process changes directly onscreen.
Hampshire Constabulary used our solution to support the rollout of 2 major systems. Training hundreds of uniformed and civilian staff and saving on travel and extractions costs of £2m over two years.
Islington Council were able to deploy their own simulation and training, to support the roll-out of their Revenue and Benefits system and deliver process change in line with new legislative requirements.
